Improve User Learning and Engagement with Instant Security Awareness Training
Traditional phishing simulation training often fails to prepare employees to effectively identify and respond to these attacks. WHY? Because it is a one-size-fits-all approach that doesn’t consider the context of simulation results. These solutions don’t tell the user where they made a mistake if they did, or what they did that was right. In the future, if they receive something similarly fishy, how can they improve their response?
We’re introducing a new approach we can best describe as “In-the-Moment Security Awareness Training,” a solution that we at Right-Hand presented to some customers and partners who find it useful.
This new feature aims to provide employees with timely training to effectively recognize and respond to simulated attacks. Leveraging real-time context, the feature ensures that learners receive context-specific training tailored to their interactions with simulated attacks.
For instance, If John clicked on a phishing link in a fake mail, what would be better given to him as feedback?
Give him generic feedback (if there’s any) via email after the simulation and tell him that he clicked a link in a phishing email?
OR
Instantly notify him the link he just clicked is malicious and that he could have identified it by closely watching the domain name and a spoofed brand in the subdomain in the same simulation environment?
How does it work?
It is a usual landing page for a phishing simulation project but with a twist. Instead of telling the user how he clicked the link in the phishing email, it highlights what the giveaways in the simulation could have helped the user identify the simulated attack. It highlights the sending address, URL, language and salutation, and attachments (if any) to the user.
Among the critical advantages of in-the-moment contextual training, we have:
- Individualized, contextual learning that reflects that user's improvement needs and delivers content on the spot.
- A faster and more informed transition from training to a real-life work environment.
- A rise simulation success rates through instant hands-on knowledge.
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