Increase human defensibility against cyber threats

Privacy Policy

Last updated: September 28, 2020

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of information we collect from You through Our Website when You access Our Website and use the Solutions and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Solutions. By accessing and/or using the Solutions, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Solutions, or the company, or other legal entity on behalf of which such individual is accessing or using the Solutions, as applicable.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to RIGHT-HAND CYBER SECURITY PTE. LTD., 32 Carpenter Street, 059911, Singapore.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • The website refers to Right-Hand Cybersecurity, accessible from right-hand.ai
  • Service refers to the Website.
  • Country refers to Singapore
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Personal Data is any information that relates to an identified or identifiable individual.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Types of Data Collected
Personal Data

The types of information we collect from you depends on how you use the Solutions, what Solutions you use, and what information you choose to provide or make available to us. While using Our Solutions, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Office location
  • Department 
  • Title
  • Usage Data
Usage Data

Usage Data is collected automatically when accessing Our Website and using the Solutions.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, operating systems, ISPs, platform type, device type, the pages and features of our Solutions that You visit and use, the time and date of Your visit, the time spent on those pages, links you click, whether You open messages sent to your account, unique device identifiers and other diagnostic data.
We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies. We may also work with third-party partners to employ such tracking technologies. When You access the Solutions by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device you use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may collect information that Your browser sends whenever You visit our Solutions or when You access the Solutions by or through a mobile device.
Apart from collecting the Usage Data, we may collect information from you when you:

  • Create or register an account, and when you administer your account on Our Website;
  • Input information or data into any of our Solutions, or post or upload any Content to our Solutions;
  • Submit questions, requests, other communications to us via forms, email, or other communication media;
  • Contact us for customer support or technical support;
  • Apply for a job with Us;
  • Participate in any promotions, demonstrations, surveys, or other marketing events;

We may also collect data about you, without your consent or from a source other than the source provided by you, as may be allowed by the applicable law.
We collect information by aggregating and anonymizing Your information. The aggregation and anonymization process prevents the information from being reassociated or identified with any one customer account, user, or individual. We may use aggregated and anonymized information for a wide variety of statistical, analytical, and product development purposes.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on Our Solutions and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Solutions. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Solutions. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Solutions, including to monitor the usage of our Solutions.
  • To provide customer support or technical assistance.
  • To produce and share aggregated insights that do not identify You or Your company.
  • Billing You or Your company.
  • To manage Your Account: to manage Your registration as a user of the Solutions. The Personal Data You provide can give You access to different functionalities of the Solutions that are available to You as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Solutions.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • Deriving market insights, ways to improve the Solutions, and other business analysis or research purposes. 
  • Customizing existing and future product offerings and other aspects of the Solutions to you and other users.
  • Securing the Services and our systems, and protecting your information and data.
  • Sharing with third parties for the purposes discussed under “Sharing Your Information”, below.
  • Any legitimate business purpose provided that the information is aggregated and anonymized.
  • To manage Your requests: To attend and manage Your inquiries or requests to Us.
     

Sharing Your Information

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Solutions, to show advertisements to You to help support and maintain Our Solutions, to contact You, to advertise on third party websites to You after You visited our Solutions or for payment processing.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Solutions, Your contacts on the Third-Party Social Media Solutions may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • You asked us to or otherwise gave your specific consent. Provided, however, you can withdraw your consent by giving us a prior written notice within 15 days as provided under “What are your data protection rights?”.
  • As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others. 
  • With others for any legitimate business purpose, provided the information is aggregated and anonymized.

Managing Your Information

You have many choices to access the information we collect about you and about how we use or disclose that information.

You may access, correct, amend, or delete Content by accessing it within our Solutions. You control all Content you upload. The content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history. If you would like to permanently delete Content from your account, please contact us at hello@right-hand.ai. Please note that permanent deletion of Content through this process will impair or disable those features with respect to that Content.

You may access, correct, amend, or delete the data we have about you by logging into your account and navigating to your Account page. If you wish to cancel your account, you may do so through your Account page. If you do, personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. We may use some of the information we collect for marketing purposes, including sending you promotional communications about new features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt-out of the use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at hello@right-hand.ai to opt-out.
 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Solutions, or We are legally obligated to retain this data for longer time periods.

Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We shall automatically delete or cease to retain any data/anonymized data collected from you in the event retention is no longer necessary for our legal or business purposes.

Transfer of Your Personal Data

We host all our services on Virtual Private Clouds and follow Identity Access Management protocols to ensure security in the cloud. We work with Amazon Web Services (AWS) and rely on their compliance standards for the security of the cloud. The AWS environments that host our services maintain multiple certifications for its data centers. For more information about their certification and compliance measures, please visit the AWS Security Website.

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may be different from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. You acknowledge and agree that, as a condition of providing any Content, you can legally transfer it to another country.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Other legal requirements


The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Solutions
  • Protect the personal safety of Users of the Solutions or the public
  • Protect against legal liability

 

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Privacy Policy of Other Websites 

Our Company Website may contain links to other websites. Our Privacy Policy will apply only to our Website, so if you click on a link to another website, you should read their privacy policy. 


Security of Your Personal Data

The security of Your Personal Data is important to Us, We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no method of transmission over the Internet or method of electronic storage is 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. In the event You want to learn more about our data security policy, we request you to reach out to us at hello@right-hand.ai. If you believe your information may not be secure for any reason, please contact us immediately at hello@right-hand.ai.

Detailed Information on the Processing of Your Personal Data

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
 

Analytics

We may use third-party service providers to monitor and analyze the use of our Solutions.

  • Mixpanel
    • Mixpanel is provided by Mixpanel Inc.
      You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
      For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

Children’s Privacy

Our Solutions does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Solutions to these users.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Solutions may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may update our Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you. We will let You know via email and/or a prominent notice on Our Solutions, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

The current version will always be posted on our Privacy Policy page so please check back regularly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
By continuing to use this Website after revisions become effective, you are agreeing to the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please stop using this Website.

What are Your Data Protection Rights?

Our Company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our company for copies of your personal data. 
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete. 
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – you have the right to request that Our company restrict the processing of your personal data, under certain conditions. 
The right to object to processing– you have the right to object to our company’s processing of your personal data, under certain conditions. 
The right to data portability– You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain circumstances. 
The right not to be discriminated – You shall not be discriminated against by us for exercising your privileges under the relevant data protection laws.

If you make a request, we have 15 days to respond to you. If you wish to exercise any of these rights, please contact us at hello@right-hand.ai.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:
By visiting this page on our website: right-hand.ai
Via email: hello@right-hand.ai
By post: The Data Protection Officer, Mr. Uzair Ahmed, 32, Carpenter Street, Singapore 059911. 

Contact Appropriate Authority 

Should you wish to report a complaint or if you feel that Our company has not addressed your concern in a satisfactory manner, you may contact the concerned authorities in charge of personal data protection in your country. 
 

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