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Terms of Service – Right-Hand Cybersecurity

Effective Date: August 1, 2025

These Terms of Service (“Terms”) govern your access to and use of the Right-Hand Cyber Security Inc. (“Company”, “we”, “us”, or “our”) Human Risk Management platform and associated services, including but not limited to:

  • Security Awareness and Training
  • Phishing Simulation
  • Alert Ingestion and Behavioral Coaching
  • Email Threat Reporting and Remediation
  • AI-enabled Vishing Simulation
  • AI-generated Compliance Training Content
  • AI-based Phishing Template Generation

By accessing or using the services, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility and Authorization

You represent and warrant that you are authorized to use the services on behalf of your employer or organization (“Customer”), and that you have the authority to bind that entity to these Terms.

2. Services and Access

We grant you a non-exclusive, non-transferable, limited license to access and use the services for your internal business purposes, subject to these Terms and your agreement with us (e.g., Master Service Agreement).

Access to certain features may require integration with third-party tools (e.g., email gateways, SIEMs). You are responsible for maintaining valid licenses and access credentials to such tools.

3. Customer Responsibilities

Customers shall:

  • Ensure authorized users comply with these Terms
  • Not use the services for unlawful or malicious purposes
  • Not reverse engineer, disassemble, or attempt to gain unauthorized access to the platform
  • Be responsible for the accuracy of data submitted to the platform

You remain solely responsible for the legality and appropriateness of your data and content.

4. Data Usage and Privacy

We collect and process data in accordance with our Privacy Policy. We act as a data processor for customer-submitted data and as a data controller for account-level and operational data.

We do not sell personal data. We use anonymized and aggregated data to improve our services.

5. Intellectual Property

All intellectual property rights in the services, software, and content (excluding Customer data) are owned by the Company or its licensors. No rights are granted except as expressly stated in these Terms.

Customer retains all rights to content and data uploaded to the platform.

6. Service Availability and Modifications

We use commercially reasonable efforts to ensure the availability of the platform, but do not guarantee uninterrupted or error-free service.

We reserve the right to modify the services, including updates, bug fixes, or new features. Material changes will be communicated in advance when feasible.

7. Security and Compliance

We maintain a SOC 2 Type II-compliant security program, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Regular penetration testing
  • Incident detection and response

You agree not to probe, scan, or test the platform for vulnerabilities.

8. Suspension and Termination

We may suspend or terminate access to the services if:

  • You breach these Terms or applicable agreements
  • Required by law or legal order
  • Continued use poses a security risk

Termination will not relieve you of payment obligations accrued prior to the termination date.

9. Disclaimer of Warranties

The services are provided “as is” without warranty of any kind. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Limitation of Liability

In no event shall the Company be liable for indirect, incidental, special, or consequential damages arising out of or related to your use of the services.

Our total liability shall not exceed the amounts paid by you under the applicable service agreement during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates, officers, and employees from any claims, damages, losses, or expenses arising out of your violation of these Terms or misuse of the services.

12. Governing Law

Any dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.

13. Updates to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated through the platform or by email. Your continued use of the services constitutes acceptance of the updated Terms of Service.

14. Contact

If you have questions about these Terms, please contact us at:

Email: [email protected]
Address: 16192 Coastal Highway Lewes, DE, USA – 19958