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Case Study

Fusion5 Strengthens Security Awareness Agility and Training Consistency with Right-Hand

Industry
Technology Consulting & Managed Services
Founded
2002
Headquarters
New Zealand
Employees
850+
About Fusion5

Supporting Digital Transformation Across ANZ

Fusion5 is an Australasian technology transformation partner helping organizations across Australia and New Zealand modernize operations through cloud, AI, cybersecurity, integration, managed services, and enterprise applications.

With more than 850 employees and over 1,200 customers across the region, Fusion5 delivers technology and business transformation services to organizations operating in complex and fast-moving environments.

As a company deeply connected to digital transformation and security outcomes, Fusion5 needed an awareness and compliance approach capable of keeping pace with evolving cyber risks while reducing operational overhead for internal teams.

The Challenge

Breaking Away from Manual Processes

Before implementing Right-Hand, Fusion5's onboarding and awareness processes relied heavily on manual coordination.

The team wanted a more consistent way to deliver security and compliance training to new starters while reducing administrative overhead for internal stakeholders. Manual assignment, tracking, and follow-ups created friction and made it harder to guarantee that every employee received the right information at the right time.

At the same time, the growing speed of cyber and compliance risks increased pressure to communicate quickly across the organization.

Traditional long-form awareness sessions also proved harder to maintain in environments where risks and policies could change quickly.

01Standardize onboarding and compliance training
02Reduce manual administration for security, compliance, and HR teams
03Deliver rapid awareness communications when new risks emerged
04Improve visibility into training completion and engagement
05Create a more structured and measurable awareness process

"Speed is really important. Security and compliance risks move quickly, so we need to be able to get messages out fast."

Sarah Williams, CISO, Fusion5
The Solution

Faster Training, Less Friction

Fusion5 implemented Right-Hand to automate onboarding and compliance training workflows while enabling faster delivery of practical, bite-sized awareness content. The platform allowed the team to move away from heavily manual processes and establish a more scalable and consistent training experience for employees.

According to Sarah Williams, one of the most immediate improvements came from automation and operational consistency: "The biggest improvement is consistency. We can automate training for new joiners, which helps make sure the starter experience is the same across the board."

Fusion5 also leveraged Right-Hand's AI-powered training capabilities to create and distribute rapid-response "flash trainings" tied to emerging risks, policy updates, and timely security communications. Instead of relying on lengthy content development cycles, the team could quickly build short, relevant awareness modules while topics were still timely and actionable.

Sarah notes: "If there is a new risk, a policy change or something we need staff to be aware of, we can create quick bite-sized training and send it out while it is still relevant."

The shift toward shorter and more practical awareness content also improved the employee experience.

"The training is easier for people to engage with because it is short, clear and practical. It feels more manageable for staff than longer training sessions."

Sarah Williams, CISO, Fusion5
Operational Impact

Better Visibility, Less Admin

By automating training workflows and centralizing awareness delivery, Fusion5 reduced the amount of manual coordination required from internal teams. The platform helped eliminate repetitive administrative tasks such as manually assigning training, tracking completion status, and following up with users.

Fusion5 also gained stronger visibility into participation and completion data, helping leadership better understand engagement levels and identify where follow-up was needed.

Beyond operational efficiencies, the ability to respond quickly to emerging threats became a major advantage. Rather than treating awareness as a static annual exercise, the organization established a more agile model capable of adapting to new risks in real time.

"It takes away a lot of the manual chasing and admin. Instead of having to manually assign training, track completions and remind people, the platform helps manage that process for us."

Sarah Williams, CISO, Fusion5
Governance & Risk

From Ad Hoc to Structured and Measurable

From a governance perspective, Fusion5 viewed the move toward automation and AI-enabled awareness as an important step toward making training more measurable, structured, and repeatable. The organization wanted awareness initiatives to demonstrate consistency and accountability rather than relying on ad hoc communication efforts.

The ability to rapidly deliver targeted communications while maintaining visibility into engagement also supported broader compliance and risk management objectives.

"It helps us show that awareness training is not just ad hoc. It is more structured, consistent and measurable."

Sarah Williams, CISO, Fusion5
Why Right-Hand
Responsive support, operational simplicity

For Fusion5, the value of the platform extended beyond automation alone. The combination of responsive support, operational simplicity, and the ability to quickly deliver practical awareness content helped the organization modernize how it approached onboarding and ongoing security communications.

CISO Perspective
A modernized awareness program

"Our experience has been really good. Our Customer Success Manager, Charlton, has been very responsive and easy to work with, and the platform has given us some great tools to get short, practical training out to staff quickly."

About
Right-Hand Cybersecurity

Right-Hand Cybersecurity is a Human Risk Management organization helping businesses reduce human-related cyber risk through AI-powered security awareness, phishing simulations, deepfake vishing simulations, and behavior-driven training. By integrating with existing security ecosystems and delivering contextual, real-time learning experiences, Right-Hand helps organizations move beyond static awareness programs toward measurable human risk reduction.