Our partner network consistently seeks ways to streamline their operations and increase efficiency. With that in mind, our team has developed a new, groundbreaking feature.
MSSP: Multi-Customer Campaigns marks a significant leap in achieving these objectives. This feature addresses a common pain point: the laborious process of launching and managing campaigns across multiple customer accounts. Let’s delve into what this feature entails and why it’s a game-changer in the industry.
What are Multi-Customer Campaigns?
Traditionally, MSSPs and Resellers faced a daunting task when launching campaigns such as “Phishing 101” for multiple customers. This process involved individually logging into each customer account to create and initiate the campaign, followed by a tedious verification process. Imagine the inefficiency of managing a January campaign for 30 different customers!
Problems Faced by Our Customers
- Time-Consuming Content Assignment: Allocating the same training content to all customers could take 10-15 minutes per account.
- Repetitive Login and Campaign Creation: Launching a campaign for each customer involves 30 separate logins and repetitive processes, amounting to over 2 hours for a power user.
- Verification Hassle: Post-launch, MSSPs need to check each customer account to confirm successful campaign initiation, consuming up to an hour or more.
The Solution: Streamlining Campaign Management
The MSSP: Multi-Customer Campaigns feature revolutionizes this process by offering:
- Centralized Campaign Management: Launch campaigns directly from the MSSP master login, eliminating the need to access each customer’s account.
- Automated Content Assignment: The system automatically checks if a customer has the required training or phishing template and assigns it where necessary.
- Feedback on Delivery Status: Real-time updates on campaign delivery are provided within the master console, streamlining the verification process.
What Will You Gain With Multi-Customer Campaigns?
- Significant Time Savings: Drastically reduces the time spent on repetitive tasks.
- Enhanced Usability: Simplifies the campaign management process, making it more user-friendly.
- Automatic Assignment: Automates the tedious task of content distribution across multiple accounts.
- Campaign Delivery Feedback: Offers instant feedback on the status of each campaign, enhancing control and oversight.
- Unified Control: Everything is managed from the MSSP login, providing a centralized command center.
How it Works
This transformative feature is now available for various campaign types, including Training Campaigns, Phishing Campaigns, and combined Training + Phishing Campaigns.
The MSSP: Multi-Customer Campaigns feature is not just a tool; it’s a strategic asset for MSPs and MSSPs to increase efficiency and coverage. With this innovation, MSPs/MSSPs can now focus more on strategic initiatives, knowing that their campaign management is streamlined and effective.