Introducing Multi-Customer Campaigns – A Game-Changer for MSPs/MSSPs

Introduction

Our partner network consistently seeks ways to streamline their operations and increase efficiency. With that in mind, our team has developed a new, groundbreaking feature. 

MSSP: Multi-Customer Campaigns marks a significant leap in achieving these objectives. This feature addresses a common pain point: the laborious process of launching and managing campaigns across multiple customer accounts. Let’s delve into what this feature entails and why it’s a game-changer in the industry.

What are Multi-Customer Campaigns?

Traditionally, MSSPs and Resellers faced a daunting task when launching campaigns such as “Phishing 101” for multiple customers. This process involved individually logging into each customer account to create and initiate the campaign, followed by a tedious verification process. Imagine the inefficiency of managing a January campaign for 30 different customers!

Problems Faced by Our Customers

  1. Time-Consuming Content Assignment: Allocating the same training content to all customers could take 10-15 minutes per account.
  2. Repetitive Login and Campaign Creation: Launching a campaign for each customer involves 30 separate logins and repetitive processes, amounting to over 2 hours for a power user.
  3. Verification Hassle: Post-launch, MSSPs need to check each customer account to confirm successful campaign initiation, consuming up to an hour or more.

The Solution: Streamlining Campaign Management

The MSSP: Multi-Customer Campaigns feature revolutionizes this process by offering:

  1. Centralized Campaign Management: Launch campaigns directly from the MSSP master login, eliminating the need to access each customer’s account.
  2. Automated Content Assignment: The system automatically checks if a customer has the required training or phishing template and assigns it where necessary.
  3. Feedback on Delivery Status: Real-time updates on campaign delivery are provided within the master console, streamlining the verification process.
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What Will You Gain With Multi-Customer Campaigns?

  1. Significant Time Savings: Drastically reduces the time spent on repetitive tasks.
  2. Enhanced Usability: Simplifies the campaign management process, making it more user-friendly.
  3. Automatic Assignment: Automates the tedious task of content distribution across multiple accounts.
  4. Campaign Delivery Feedback: Offers instant feedback on the status of each campaign, enhancing control and oversight.
  5. Unified Control: Everything is managed from the MSSP login, providing a centralized command center.

How it Works

Availability

This transformative feature is now available for various campaign types, including Training Campaigns, Phishing Campaigns, and combined Training + Phishing Campaigns.

Conclusion

The MSSP: Multi-Customer Campaigns feature is not just a tool; it’s a strategic asset for MSPs and MSSPs to increase efficiency and coverage. With this innovation, MSPs/MSSPs can now focus more on strategic initiatives, knowing that their campaign management is streamlined and effective.

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