Introducing Multi-Customer Campaigns – A Game-Changer for MSPs/MSSPs


Our partner network consistently seeks ways to streamline their operations and increase efficiency. With that in mind, our team has developed a new, groundbreaking feature. 

MSSP: Multi-Customer Campaigns marks a significant leap in achieving these objectives. This feature addresses a common pain point: the laborious process of launching and managing campaigns across multiple customer accounts. Let’s delve into what this feature entails and why it’s a game-changer in the industry.

What are Multi-Customer Campaigns?

Traditionally, MSSPs and Resellers faced a daunting task when launching campaigns such as “Phishing 101” for multiple customers. This process involved individually logging into each customer account to create and initiate the campaign, followed by a tedious verification process. Imagine the inefficiency of managing a January campaign for 30 different customers!

Problems Faced by Our Customers

  1. Time-Consuming Content Assignment: Allocating the same training content to all customers could take 10-15 minutes per account.
  2. Repetitive Login and Campaign Creation: Launching a campaign for each customer involves 30 separate logins and repetitive processes, amounting to over 2 hours for a power user.
  3. Verification Hassle: Post-launch, MSSPs need to check each customer account to confirm successful campaign initiation, consuming up to an hour or more.

The Solution: Streamlining Campaign Management

The MSSP: Multi-Customer Campaigns feature revolutionizes this process by offering:

  1. Centralized Campaign Management: Launch campaigns directly from the MSSP master login, eliminating the need to access each customer’s account.
  2. Automated Content Assignment: The system automatically checks if a customer has the required training or phishing template and assigns it where necessary.
  3. Feedback on Delivery Status: Real-time updates on campaign delivery are provided within the master console, streamlining the verification process.

What Will You Gain With Multi-Customer Campaigns?

  1. Significant Time Savings: Drastically reduces the time spent on repetitive tasks.
  2. Enhanced Usability: Simplifies the campaign management process, making it more user-friendly.
  3. Automatic Assignment: Automates the tedious task of content distribution across multiple accounts.
  4. Campaign Delivery Feedback: Offers instant feedback on the status of each campaign, enhancing control and oversight.
  5. Unified Control: Everything is managed from the MSSP login, providing a centralized command center.

How it Works


This transformative feature is now available for various campaign types, including Training Campaigns, Phishing Campaigns, and combined Training + Phishing Campaigns.


The MSSP: Multi-Customer Campaigns feature is not just a tool; it’s a strategic asset for MSPs and MSSPs to increase efficiency and coverage. With this innovation, MSPs/MSSPs can now focus more on strategic initiatives, knowing that their campaign management is streamlined and effective.

Rodrigo Leme

Rodrigo Leme

Marketing Director for Right-Hand Cybersecurity, Rodrigo has over 20 years worth of experience in Technology companies in Brazil, US, Canada and other countries. He is based in Sao Paulo, Brazil, and loves everything tech, music, marketing, writing, and hockey (go Canucks!).

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